Can I use my gift card on Expedia, Viator, or directly at the supplier?
No. Gift cards may only be redeemed at our websites: Global Hotel Card at globalhotelcard.com, Global Experiences Card at globalexperiencescard.com, Global Auto Card at globalautocard.com, and Global Tickets Card at globalticketscard.com.
Do gift cards expire?
No — gift cards do not expire. And remaining balance does not expire.
How many gift cards can I use per booking?
You can apply up to 8 gift cards per booking with standard gift cards.
How do I check my balance?
Visit showmybalance.com or the "Check your balance" page on your card's website.
How do I cancel a booking?
Go to the website for your card type → My Reservations → enter your Itinerary ID and email → Cancel. Check the cancellation policy on your confirmation email — some bookings may be non-refundable.
How do I change a reservation
We are unable to make changes to an existing reservation. If you booked flexible terms, you may cancel the booking and make it again with the correct information, such as dates, names, etc. We are unable to support updates such as date or name changes. Please note we cannot guarantee same rates or availability for a new reservation and cancelled bookings may not be restored.
If the booking is non-refundable and you need to make a change for an extenuating circumstance, please contact us with a detailed explanation of your request such as medical records, travel emergencies, etc. so we can share the waiver request with the supplier, which cannot be guaranteed and is their policy.
How long does a refund take?
Gift card balance is typically restored immediately for self-cancellations. Credit card refunds take 3–5 business days. Provider-initiated cancellations (experiences) may take 5–10 business days.
My gift card isn't working at checkout.
Most common fixes:
- Make sure the website currency matches your card.
- Suggest you use Chrome or another browser.
- Remove symbols or accents from your address fields. See Common Payment Errors for a full troubleshooting guide.
Where's my booking confirmation?
Check your email (including spam) for a confirmation from Global Travel Cards. You can also retrieve it at the website under "My Reservations" using your itinerary ID and email.
I lost my gift card code or PIN.
Contact the loyalty program, gift card marketplace, or employer that sent you the card — they have distribution records. We distribute cards in bulk and don't have individual recipient information.
What currency should I select?
Select the currency that matches your gift card issued. All gift cards used must be same currency.
What is a promotional code?
A promotional code is the same as a gift card code (the 16 or 19 digit code associated with your voucher).
Are same day bookings allowed?
Unfortunately we don't allow same day reservations to protect against fraud. Thank you for your understanding.
Do you offer flights?
Unfortunately, we do not allow for flight bookings on our websites at this time.
Are Resort Fees, Taxes, Insurance, or Security Deposits included in the Total Price
You will see what taxes and fees are included in your checkout page. In general, resort fees and some local taxes are generally paid on arrival if they are required of your stay. Rental car insurance and add-ons are also paid for at pick-up.
Can I add my Loyalty Program Number to my booking.
Unfortunately, we are not able to manage your loyalty program with your booking, but you may receive points for your booking, at the discretion of the supplier (hotel, rental car agency, etc.) . Please inquire about the supplier's policy on the loyalty program at check-in.
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