At Pickup
- Vehicle not available: If the rental company doesn't have your reserved car class, they should offer a comparable or upgraded vehicle. If no vehicle is available, please email us right away.
- Unexpected charges: If the rental company charges fees not shown in your booking, note the charges and email us with your booking ID.
During Your Rental
- Breakdown or accident: Contact the rental company's roadside assistance number (in your rental agreement). They handle vehicle issues directly.
- Damage dispute: If you're charged for damage you didn't cause, document everything (photos at pickup and return) and contact us for assistance.
After Your Rental
For billing discrepancies or disputes after returning the car, email us with your booking ID and details. We can help investigate with the rental company.
Can't Reach the Rental Company?
Email us with your booking ID and we'll help you find the right contact information.
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